FREQUENTLY ASKED QUESTIONS

  • 14+ have access to the gym. However you do need a guardian of 18+ if you are younger than 16 years old.

    All minors are required to have a credit card on file.

    Parents are required to fill out the waiver form with all necessary information.

  • Our gym is open 24/7 for members.

    Staffed hours are Monday–Friday from 7 AM to 8 PM, and weekends from 9 AM to 7 PM.

  • We do have 8 trainers in the gym.

    They have separate prices from the gym itself.

    Please contact us for further questions.

    https://www.southsidestrengthandfitness.com/trainers-1

  • In order to cancel any membership, contact the front desk in writing about terminating at least 5 days prior to your renewal. Should you be within the 5-day window, you’ll be charged for the following term. No refunds for back-dated memberships.

    Southside Strength and Fitness Membership Cancellation Summary

    • Month-to-Month Members:

      You can cancel at any time, but must send written notice (email or mailed letter) at least 5 business days before your next billing date.

    • Late Notice:

      If notice is given late, you’ll still be charged for the next billing cycle, and the cancellation will take effect the following month.

    • Outstanding Balances:

      All unpaid dues must be cleared before your membership is officially canceled. If not, your membership is suspended—not canceled—and the gym may take action to recover the balance.

    • Special Circumstances:

      You may cancel immediately (with written proof) if:

    1. You become permanently disabled (doctor’s note required).

    2. You move more than 500 miles away from the gym (proof of new address required).

  • Second Sunday of every month!

    Staffed Hours:
    Monday - Friday | 7AM - 8PM
    Saturday - Sunday | 9AM - 7PM

    Waiver must be signed before working out

    The same friend can come no more than 3 times.

  • Non-Refundable Purchases

    The following purchases are non-refundable under any circumstances:

    • Membership fees once facility access has been granted or the membership has been used.

    • Supplements, beverages, apparel, or consumable products once opened, worn, or removed from the premises.

    • Drop-in fees, guest passes, day passes, or one-time services once access has been granted.

    Duplicate Billing Exception

    The only automatic refund exception is a verified duplicate billing charge for the same product or service. Once confirmed by management, duplicate charges may be refunded immediately.

    Management Discretion Exceptions

    Refund requests outside the duplicate billing exception may be considered solely at management’s discretion in the following situations:

    • Memberships that have not yet been used or activated within 48 hrs of purchase

    • Apparel or merchandise that is unworn, unopened, and has not left the premises.

    • Consumable products that are unopened and remain in resellable condition.

    Approval of these exceptions is not guaranteed.

    Refund Request Window

    All refund or account credit requests must be submitted within 7 days of the original transaction date. Requests submitted after this period are not eligible for refund or credit consideration.

    Refund Processing Time

    Approved refunds are typically processed within 5–7 business days, depending on the customer’s financial institution.

    Approved in-store credits are generally issued the same day.